At berjayasama, we believe that enjoyable gaming must also be safe gaming. We provide a range of tools and resources to help you play within healthy, responsible limits.
Online gaming at berjayasama is designed as enjoyable entertainment — not as a way to solve financial problems or escape life's pressures. We understand that for most Malaysian players, gaming on our platform is a relaxing activity enjoyed with friends or after work.
However, we also recognise that some individuals may find it difficult to control their gaming habits. That is why berjayasama provides a range of self-control tools that can be used directly through your account, with no waiting period or separate application required.
This page is a comprehensive guide to berjayasama's commitment to responsible gaming — from the tools we provide and the warning signs to watch for, to the steps you can take to keep your gaming experience enjoyable and under control.
Remember: Gaming should add joy to your life, not become a burden. If you feel that gaming is starting to interfere with your daily life, we are here to help.
All these tools are available directly in your berjayasama account — free, instant, and easy to use.
Set a daily, weekly, or monthly deposit limit according to your means. Once the limit is set, our system will automatically block any attempt to deposit more than the permitted amount.
Set the maximum loss limit you are comfortable with over a given period. Once this limit is reached, you will not be able to continue wagering until that period ends — an effective form of self-protection.
Control how long you can play in a single session. The berjayasama platform will send an alert when the time limit is approaching, and automatically end the session when the set period expires.
Take a break from the platform for 24 hours, 7 days, or 30 days with just one click. During the break period, your account will be blocked from any wagering activity — but the funds in your account remain safe.
The most drastic option — if you feel you need to stop completely for an extended period, use the self-exclusion feature to block your account for 6 months, 1 year, or permanently. This process cannot be immediately reversed.
The berjayasama support team is available to help you at any time. Whether you want to talk through an issue you're facing or simply need guidance on using our self-control tools — we're always here.
Problem gambling rarely develops overnight — it typically starts gradually and grows unnoticed. Recognising the early signs is the single most important first step toward getting help.
Answer the following questions honestly. If your answer to several of these is "yes", it may be time to speak with someone who can help.
Reminder: Answering these questions honestly is a sign of maturity, not weakness. It is the first step toward greater control.
Read each statement below and consider whether it describes your experience over the past 30 days.
I only play with money I can afford to lose, not savings or funds needed for essentials.
I have set time and money limits before starting a gaming session.
I stop playing once I have reached my set limit, even when I am winning.
I have never tried to recover money I have lost by placing larger bets.
My family and friends know I play online and have no objection to this activity.
Gaming has never interfered with my responsibilities at work, with my family, or in my daily life.
If you cannot answer "yes" to most of the statements above, consider using berjayasama's self-control tools or contact our support team.
It only takes a few minutes to set your limits and protect yourself.
Visit berjayasama.vin and log in to your account using the username and password you registered.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the menu.
Select the control tool you want to use — deposit limit, loss limit, time limit, cool-off period, or self-exclusion.
Enter the desired value or period, review and confirm the settings. The limit will take effect immediately upon confirmation.
Important Note: Reducing a set limit takes effect immediately. However, increasing a limit requires a 24–72 hour waiting period as an additional protective measure — this is industry best practice to prevent impulsive decisions.
Every tool is carefully designed to give you full control over your gaming experience.
You can set three deposit limit tiers simultaneously. For example, RM200 per day, RM800 per week, and RM2,500 per month. Our system will automatically update the remaining limit each time you make a deposit, and block any deposit that exceeds the set limit.
The loss limit tracks the net amount you have lost after deducting wins. If you set a limit of RM500 and you have incurred a net loss of RM500 within the relevant period, the system will block you from continuing to wager until the period resets and the limit is restored.
Set how long you can play in a single continuous session. The platform will display a warning 10 minutes before the time limit is reached, and automatically log you out once the limit is hit. You will need to wait at least 30 minutes before starting a new session.
Cool-off periods are available for 24 hours, 48 hours, 7 days, or 30 days. During the cool-off period, you will not receive any promotional emails or marketing communications. Funds in your account remain safe and can be withdrawn at any time during the period.
This is the most serious option, designed for individuals who need immediate assistance. Once activated, your account will be fully blocked for the chosen period. Berjayasama will not accept any request to reopen an account before the exclusion period ends, without exception.
The berjayasama platform will send you a notification when you are close to reaching a set limit — whether a deposit limit, loss limit, or time limit. These notifications appear directly within the platform so you always stay aware of your gaming status.
Answers to the most common questions about responsible gaming at berjayasama.
Responsible gaming is more than a policy — it is a core value that underpins every decision we make.
Berjayasama uses a strict identity verification system to ensure that only individuals aged 18 and above are permitted to open an account and play on our platform. Verification documents are required during the KYC process.
We do not target advertising at individuals who have chosen to self-exclude or who are in a break period. Our marketing materials always include a responsible gaming message and never promise guaranteed wins.
Our system automatically detects gaming patterns that may indicate signs of a problem — such as a sudden spike in deposits or unusually long sessions. Our team will proactively reach out to the player concerned to offer support.
Every player can download a complete activity statement including deposit history, withdrawals, wagering, and wins. This transparency helps you understand your spending patterns more clearly.
All berjayasama support staff receive specialist training in identifying and addressing problem gaming issues. They are trained to handle sensitive conversations with full empathy and without judgement.
Berjayasama's responsible gaming policy is reviewed regularly to ensure it meets the latest industry standards. We are continuously working to improve our player protection tools and procedures.